OUR COMMITMENT TO YOU
Code of Ethics
Trust is earned through the way we work. As part of the Select Estate Partners Community, Salvage Estates Services commits to these principles in our relationships with clients, families, buyers and professional partners.
Treat people with dignity.
We approach every situation with compassion, patience and respect. We listen to the people involved, welcome questions and give clients room to make informed decisions without pressure. We treat clients and buyers fairly.
Make the agreement clear.
Before work begins, we explain the scope of service, commissions, fees, expenses and responsibilities in writing. We identify excluded belongings, discuss what happens to unsold items and obtain approval for material changes.
Represent belongings honestly.
We describe items and known condition issues accurately, distinguish facts from estimates and acknowledge uncertainty about value, age or authenticity. We do not promise a sale price or misrepresent our experience, services or qualifications.
Care for property entrusted to us.
We handle belongings, homes, keys and access information responsibly. We respect restricted areas and client instructions, identify personal papers and keepsakes, and obtain authorization before selling, donating or disposing of property.
Account for money responsibly.
We maintain clear records of sales, agreed fees and expenses. We provide understandable settlement information and remit client proceeds according to the written agreement. Questions about an accounting receive a clear, documented response.
Keep transactions fair.
We disclose material personal interests, referral arrangements and potential conflicts. Purchases by owners, staff or related parties must follow disclosed terms and client authorization. We do not manipulate bidding, fabricate demand or conceal transactions.
Respect privacy.
We protect personal information and use it for authorized business purposes. We obtain permission before sharing a client’s story or identifiable photographs, and take care to keep private documents and security details out of public listings.
Work within our responsibilities.
We follow applicable requirements and meet the insurance and bonding obligations relevant to our work and participation in the Select Estate Partners Community. We describe coverage accurately and involve qualified outside professionals when a matter exceeds our expertise.
Be accountable.
We communicate honestly, address concerns respectfully and document agreed resolutions. We take responsibility for our work, learn from feedback and keep improving the care, clarity and professionalism we bring to each project.
Questions about how we work?
Contact Norm and Kathy to discuss our standards and your needs.